IT security incident - What to do?
What should I do in an IT emergency?
Step by step
- Keep calm, do not take any rash measures
- Disconnect the device from the WLAN & network (unplug the network cable)
- Record what happened if necessary (photo, video, etc.)
- Leave everything as it is.
- Do not switch off the device or disconnect it from the power
→ Important tracking data could be lost - Briefly note your own assessment of the incident and the amount of damage
- Report the incident using the report form on the right and obtain an assessment from the incident team
Please note:
- Do not pass on any information to third parties
- Never pay extortion money
- Do not attempt to rectify the problem yourself
Relevant documents
Reporting a loss of data media
Reporting an Information Security Incident